tmax88 Privacy Policy

Introduction and Policy Scope

tmax88 is an online gambling platform operating under international licensing and providing services to adults aged 21 and above. We care about the privacy of every member who uses this platform, and this Privacy Policy is drafted to clearly explain how we handle your personal information.

This policy applies to all information collected through the tmax88 website, including during the account registration process, betting activity, deposit and withdrawal transactions, and any interaction with our customer support team.

By registering an account or continuing to use tmax88 services, you are considered to have read, understood and agreed to the terms stated in this Privacy Policy. If you do not agree with any part of this policy, you are encouraged to contact us first before continuing to use the platform.

Information We Collect

tmax88 collects various categories of information to ensure our platform operates securely and complies with international licensing requirements. The information collected includes:

• Identity information: full name, date of birth, gender and identity card number (MyKad) submitted during the account verification process.
• Contact information: email address, mobile phone number and registered mailing address.
• Financial information: e-wallet account details (Touch 'n Go, Boost), DuitNow information, bank account numbers for FPX Online Banking, and cryptocurrency wallet addresses (USDT, BTC, ETH) used for deposit and withdrawal transactions.
• Activity information: betting history, deposit and withdrawal records, game preferences and interactions within the platform.
• Technical information: IP address, web browser type, operating system, device ID and login session data.
• Communication information: records of live chat conversations and email correspondence with our customer support team.

How We Use Your Information

The personal information you provide to tmax88 is used for legitimate and transparent purposes, including:

• Creating and managing your member account, including the identity verification process (KYC) required by our licensing.
• Processing deposit and withdrawal transactions securely through the available payment methods.
• Delivering bonuses, promotional offers and notifications related to the VIP programme to eligible members.
• Detecting and preventing fraud, money laundering and activities that breach the platform's Terms & Conditions.
• Complying with legal obligations and reporting requirements under the international licensing we hold.
• Improving the user experience through analysis of usage patterns and feedback received.
• Providing effective 24/7 customer support in Malay and English.
• Sending important communications relating to your account, policy changes or any security issues.

We will not use your data for any other purpose not stated here without first obtaining additional consent from you.

Sharing Information With Third Parties

tmax88 does not sell, rent or disclose members' personal information to third parties for independent marketing purposes. However, there are certain situations where sharing information is necessary and legally permissible, namely:

• Technical service providers: hosting companies, payment processors and gaming software providers directly involved in the operation of the tmax88 platform. All such parties are bound by confidentiality agreements.
• Regulatory bodies: licensing authorities or legal agencies entitled to request specific information within the scope of a lawful investigation.
• Fraud prevention: limited information may be shared with anti-fraud service providers to protect all platform members from unauthorised activity.
• Business transitions: in the event of a merger, acquisition or business restructuring, member information may be transferred as part of the business assets, subject to the same privacy policy.

In all of the above cases, tmax88 ensures that the data shared is kept to a minimum and only to the extent necessary for the stated purpose.

Use of Cookies and Tracking Technologies

tmax88 uses cookies and similar tracking technologies to improve website functionality and user experience. The cookies used include:

• Session cookies: allow you to remain logged in during your visit and temporarily save your game preferences.
• Preference cookies: store your language settings, display format and personal preferences.
• Analytics cookies: collect usage data anonymously to help us understand how members use the platform, for internal improvement purposes.
• Security cookies: detect unusual activity and help verify that a login session is legitimate.

You can control or block cookies through your web browser settings. However, please be aware that blocking certain cookies may affect the full functionality of the tmax88 platform, including the ability to log in smoothly.

Data Security and Storage

We continuously invest in security infrastructure to ensure your data is protected at every level. The security measures we practise include:

• 256-bit SSL/TLS encryption for all data transmission between your browser and our servers.
• Role-based access control (RBAC) ensuring that only authorised staff can access sensitive data.
• Regular internal and external security audits conducted by accredited independent parties.
• Intrusion detection systems (IDS) and next-generation firewalls to monitor incoming and outgoing traffic.
• Regular data backup procedures and a disaster recovery plan to ensure continuity of service.
• Two-factor authentication (2FA) recommended for all member accounts for added protection.

Although we take all reasonable measures, no online security system can be guaranteed 100% risk-free. We encourage members to also take responsibility by keeping their passwords and login details confidential.

Your Rights as a Member

As a tmax88 member, you have certain rights regarding your personal information that we fully respect:

• Right of access: you may request a copy of the personal information we hold about you.
• Right of rectification: if any information is inaccurate or out of date, you have the right to request prompt correction.
• Right of erasure: in certain circumstances, you may request that we delete your personal information, subject to data retention obligations required by law.
• Right to restriction of processing: you may request that we limit how your information is used while a dispute is being resolved.
• Right to object: you have the right to object to the use of your information for certain purposes such as direct marketing.
• Right to data portability: you may request your information in a structured, machine-readable format for transfer to another platform.

To exercise any of the above rights, please contact the tmax88 customer support team via live chat or email. We will process your request within a reasonable time after identity verification.

Data Retention and Deletion

tmax88 retains members' personal information for as long as your account is active or as long as necessary to provide the requested services. After account closure, certain information may be retained for a period specified by licensing requirements and applicable anti-money laundering laws.

Data that is no longer required will be securely deleted or anonymised in accordance with our documented data deletion procedures. We will not retain your data beyond the period required for legitimate purposes.

If you close your tmax88 account, please contact our customer support to initiate the account closure and data deletion process in accordance with the rights stated in Section 7.

Links to Third-Party Sites

The tmax88 website may contain links or references to third-party services such as game providers or payment processors. tmax88 is not responsible for the privacy practices or content of those third-party websites.

We encourage you to read and understand the privacy policy of every website you visit outside the tmax88 platform, as their privacy practices may differ from ours. The inclusion of links to other sites on our platform does not constitute approval of or endorsement for their privacy practices.

Privacy Policy Amendments

tmax88 reserves the right to change or update this Privacy Policy from time to time to reflect changes in our practices, licensing requirements, or new legal regulations. Any significant amendments will be communicated to members through:

• In-platform notifications during your login session.
• Notification email to the address registered in your account.
• A clear notice displayed on the tmax88 website homepage.

The updated effective date will always be displayed at the top of this document. Continued use of the tmax88 platform after an amendment takes effect will be considered acceptance of the latest version of this Privacy Policy.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact the tmax88 customer support team, available to assist you at all times:

• Live chat: available 24/7 directly through the tmax88 platform in Malay and English.
• Email: [email protected]

Our team operates 24/7 and is committed to responding to every privacy-related inquiry within a reasonable time. We will require identity verification before processing any request involving access to or amendment of personal information.